ParentLine text messaging service

ParentLine text messaging service is for Parents and carers of 0-5 years olds to get confidential advice and support from the health visiting team went live today.

Parents and carers of babies and children under 5 across the pan Dorset area can now send a text message to Health Visitors for confidential advice on various subjects such as feeding, child development, toileting, sleep, behaviour, parenting, child health and more.

ParentLine is part of ChatHealth which is an award-winning messaging service already used by our School Nursing teams that is now available to parents and carers in Dorset.

How it works:

  • A text message can be sent to the ParentLine number – 07312 277162
  • An automated reply confirms the message has been received. A trained healthcare professional from the Health Visiting team will reply to the message during office hours 9-5 Monday to Friday (Excluding weekends and bank holidays) within 24 working hours at most
  • Please note that this is not an emergency service – urgent help should be sought from an NHS walk-in centre or call NHS 111, or in an emergency, dial 999 or go to A&E.

For more information, go to