Texting Service

We operate a texting service to all our patients to remind them of appointments or clinics that we run, we require your UK mobile phone number (we are unable to text or call non-uk numbers) to do this.

If for any reason you do not need the appointment then please text back the single word CANCEL, this will automatically cancel the appointment & make it available for other patients to book.

We will also use your mobile phone number to text invites for any appropriate vaccinations, inform you of your test results & check-ups that you may need to book. 

Occasionally we may text you questions regarding your health & lifestyle which will keep your medical records up-to-date without the need for you to attend the surgery.

If you wish to opt out of being contacted by text message at any time then simply text back the word STOP.

Please note the appointment texting service is an automated service and will only recognise the word CANCEL. Any additional text will invalidate the response.

If you have not provided us with your mobile number or have changed this recently please update the details on the Communication Consent Form.

We currently use three different software solutions to send text messages to our patients. Please see the table below for how messages will display on your phone.

SenderSender ID / Number
NHS MailNHS-NoReply
The message will include email address:[email protected]

We are aware of an increase in fraudulent text messages, so if you receive a message impersonating Lifeboat Quay Medical Centre that is not listed above, please ignore and delete the message. We do not need you to report this to the practice.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.