Patient Participation Group

Lifeboat Quay Medical Centre Patient Participation Group

The Practice would like to know how we can improve our service to you. The primary aim of the Patient Participation Group (PPG) is to encourage patient feedback and participation in the review of the range and quality of services provided by the Practice.

Join our PPG

Please join our PPG – we will contact you occasionally by email to obtain your views on issues affecting patients and the Practice.

Complete the form below and email it to [email protected]

Please see the link below to Dorset Clinical Commissioning Group (CCG) website PPG pages with up-to-date relevant PPG information, videos/photographs of PPG activities and events, and any new downloadable documents.

Please click HERE

LQMC PPG and Patient Surveys

The Practice has an active PPG, currently with 293 members (as of July 2022). Communication to the PPG includes a blend of face-to-face meetings, email correspondence in addition to this dedicated page on the LQMC website, Practice noticeboards and the Patient TV information screens in the surgery Reception area.

An annual report is produced incorporating the patient survey where we gather patient opinion on the range and quality of services provided by the Practice.  The survey forms part of the Patient Participation Enhanced Service Report (see section below) and the issues raised are addressed in an Action Plan produced in collaboration with PPG members.  The update on Action Plan is subsequently cascaded to PPG members highlighting actions taken/aims completed. Patient surveys are conducted annually with the next survey planned for February 2023.  Survey results are cascaded directly to PPG members in addition to being posted on the LQMC Patient website.

Update on 2021/22 PPG Action Plan

Please see the 2021/22 Update on PPG Action Plan below, produced in collaboration with PPG members as part of the LQMC Patient Participation Report 2021/22. The Action Plan focussed on recruiting Practice Volunteer Health Champions, communicating awareness of LQMC as a Veteran-Friendly Accredited Practice and ensuring that patients were aware of how to raise a concern with the Practice.

Thank you to all of our PPG members for their ongoing support.

LQMC PPG Action Plan 2021/22

LQMC 2021/22 Patient Survey results

Under-Represented Groups of Patients within LQMC PPG 2021/2022

Lifeboat Quay Medical Centre Patient Participation Group aims to be representative of the Practice demographics and to gather the thoughts and opinions from as broad a spectrum of patients as possible.

The number of LQMC PPG members continued to increase throughout 2020/2021 with the demographic profile largely reflecting that of the Practice with a range of ages and ethnic backgrounds represented and we now have 304 members.  However, it was noted that there remains a higher proportion of female (two thirds) than male PPG members (particularly those aged 25-34 and 55-64) and all patients aged 17-24 could be better represented, we would therefore particularly like to invite patients from those groups to join the Lifeboat Quay Medical Centre PPG.  We would also like to encourage unpaid Carers to join our PPG to provide their perspective and feedback on access to services and support.  As a PPG member the Practice will only occasionally contact you to obtain your views and comments.

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Reports & Surveys

As a Practice we look to promote a proactive liaison with patients and the PPG provides us with a forum for this.  PPG members are able to feed in their views, alongside findings from Practice surveys and agree with the Practice which are the priority areas for review.

The Patient Participation Reports not only include the findings of the local Practice surveys but also outline the following steps taken in the whole report process:

Step 1. Develop a Patient Participation Group (PPG)

Patients invited to join the PPG and complete a short questionnaire.  The objective of this initial questionnaire is to obtain an overview of patients’ opinions on a range of matters relating to the Practice.

Step 2. Agree areas of priority with the PPG

The initial questionnaire is followed up with a further communication to new and existing members of the PPG outlining the key issues highlighted from the questionnaires and also asking them to let us know what areas they would like us to examine in more detail.

A few members of the PPG are invited into the surgery for a meeting to discuss and reach agreement on the areas of priority which should be included in the actual survey to the wider patient population.

Step 3. Collate patient views through the use of a survey

A survey is conducted via on-line questionnaires emailed to patients and also paper copies distributed in the surgery reception.

Step 4. Provide PPG with opportunity to discuss survey findings and reach agreement with the PPG on changes to services

Step 5. Agree action plan with the PPG and seek PPG agreement to implement changes

PPG members informed of survey results. Survey results published on Lifeboat Quay Medical Centre website and displayed in surgery reception. A few members of the PPG are invited into the surgery for a meeting to further discuss the survey findings and agree with the Practice the Action plan of possible changes to services.

Step 6. Publicise actions taken and subsequent achievement

Patient Participation report published on Lifeboat Quay Medical Centre website. Copies made available in reception.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

The section below provides access to the Local Practice surveys conducted in previous years and the links to the complete Patient Participation Reports